Terms and Conditions
Welcome to Tinty Courier & Logistics. By using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. Definitions
“Tinty Courier & Logistics” refers to the company, its affiliates, employees, and representatives. “User” refers to anyone accessing or using our services. “Order” refers to any request for delivery service made through our platform.
2. Eligibility
To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction. You must also provide accurate and complete registration details.
3. Account Registration
You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any unauthorized use or breach of security.
4. Orders and Payment
By placing an order, you agree to provide accurate delivery details and pay all applicable fees using approved payment methods. All payments must be completed before dispatch unless otherwise agreed. All payments must be completed upon delivery unless otherwise stated
5. Cancellation and Refunds
Orders may be canceled within the specified time frame. Refunds, where applicable, are subject to our refund policy and will be processed within a reasonable period and will be processed withing the three(3) working days.
6. Prohibited Activities
You agree not to use our services for unlawful purposes, to transport prohibited items, or to engage in any activity that interferes with or disrupts the integrity of our operations or platform.
7. Intellectual Property
All trademarks, logos, designs, and content on our platforms are the exclusive property of Tinty Courier & Logistics. Unauthorized reproduction, use, or distribution is strictly prohibited.
8. Limitation of Liability
Tinty Courier & Logistics shall not be liable for any loss, damage, or delay caused by circumstances beyond our control, including but not limited to accidents, traffic, weather, or natural disasters.
9. Indemnification
You agree to indemnify and hold Tinty Courier & Logistics harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
10. Termination
We reserve the right to suspend or terminate your access to our services at any time for violations of these Terms or for conduct that we determine to be harmful to our operations or reputation.
11. Disclaimer — Lost or Damaged Parcels
This disclaimer outlines our liability regarding lost or destroyed parcels:
- Undeclared Items: If the value of the parcel is not declared and it is lost or destroyed, the company’s liability is capped at 20 times the courier service charge.
- Declared Items: If the value of the parcel is declared and it is lost or destroyed, the company’s liability is limited to a maximum of 50% of the declared value.
12. Changes to Terms
We may update or modify these Terms & Conditions at any time. Changes become effective immediately upon posting on our website. Continued use of our services indicates your acceptance of the revised Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Ghana. Any disputes shall be resolved in accordance with Ghanaian law and applicable local regulations.
By using our services, you acknowledge and accept the above terms and conditions.